Your customers already shop in WhatsApp.
Fortelk turns WhatsApp into a real sales channel: customers browse products, place orders, and get order updates inside one conversation — while the AI recovers abandoned checkouts, answers order questions, and brings past customers back to reorder.
- "Hi — do you have the family pack?"
- AI shows products & answers questions
- Order placed in the conversationPlaced
- Confirmation & delivery updates
- Reorder nudge weeks later
- Order source tracked
Example flow. Catalog, policies, and order handling are configured to your store.
For most stores, the inbox is where revenue quietly leaks.
Product questions, abandoned carts, order-status messages, and dormant customers — each one is revenue that a fast, consistent conversation would have captured.
"Is this in stock?" messages sit unanswered while the customer buys elsewhere
Carts get abandoned and nobody follows up while intent is still warm
"Where is my order?" floods the inbox and buries new sales inquiries
Happy customers never hear from you again — no reorder, no reactivation
Reviews and referrals are never requested after delivery
You can't see which ads and channels create actual repeat customers
Six revenue conversations, one AI employee.
Pick the one leaking the most revenue and start there. Most stores begin with WhatsApp ordering or abandoned-checkout recovery.
WhatsApp ordering
Customers browse the catalog, ask questions, and place orders without leaving the chat — the AI handles the whole flow and confirms the order.
Abandoned checkout recovery
A well-timed, personal WhatsApp message recovers carts that email never would — with answers to whatever stopped the purchase.
Order questions & updates
Where-is-my-order, delivery changes, and product questions answered instantly, so your team only sees the conversations that need them.
Reorder & reactivation
Past customers get timely reorder nudges and win-back campaigns based on what and when they bought.
Reviews & referrals
After a delivered order, the AI asks for the review or referral at the moment satisfaction peaks.
Revenue attribution
Every conversation and order is tracked to its source, so you see which channels create repeat customers — not just clicks.
From first message to repeat customer.
Customer messages
From an ad, a QR code, your site, or a saved contact — the conversation starts where they already are.
AI sells, honestly
Products, prices, availability, and policies come from your catalog — the AI never invents discounts or promises.
Order placed
The order is captured in the conversation and confirmed, with details flowing into your order system.
Updates handled
Confirmation, delivery updates, and follow-up questions are handled in the same thread.
Customer comes back
Reorder nudges, win-backs, and review requests keep the relationship producing revenue.
Restaurants, cafés & food brands.
The same conversation engine takes WhatsApp orders and reservations for hospitality — menu questions, order capture, pickup and delivery coordination, and repeat-order campaigns for regulars.
Already taking orders in production.
Steak Chips
Ecommerce · CPG · Live in production
An AI WhatsApp ordering deployment for a consumer food brand — customers browse products, place orders, and get updates inside a WhatsApp conversation, built on top of the brand's ecommerce foundation.
Turn conversations into orders.
Start with the workflow that recovers the most revenue — usually WhatsApp ordering or abandoned-checkout recovery — prove it on real customers, then expand.